These terms and conditions of sale and delivery apply to the purchase of items on verpan.com and subdomains (se./no./dk.), which are owned and run by Verpan A/S ('Verpan'), Egeskovvej 29, DK-8700 Horsens, Company registration no. 27191150.

We advise you to read the terms and conditions of sale and delivery thoroughly before shopping on verpan.com and its subdomains (se./no./dk.) ('The Webshop'). The agreement is concluded in Danish. The right of revocation only applies to private consumers who shop on verpan.com and its subdomains (se./no./dk.)

Ordering items

You can order items online 24 hours a day. We handle orders every day from Monday to Thursday between 8.00 am and 4.00 pm. Friday between 8.00 am and 2.00 pm. Orders placed outside these hours will be handled on the next working day.

Choose the items you wish to purchase and add them to the 'shopping cart'. You can alter the contents of the shopping cart right up to the time of order, and you can check the contents and the price of the items on an ongoing basis. You are responsible for ensuring that the customer information you enter as part of a purchase is correct.

When you place an order, we will first email you an order receipt. Please note that this receipt is not an order confirmation and that we are not bound by the order at that time. The final agreement between you and Verpan is not concluded until Verpan emails you an order confirmation, confirming that the order is binding. We will email you a delivery notification when we ship your order from our warehouse.

Payment and delivery

All prices in the Webshop are quoted in Danish Kroner (DKK), Norske Kroner (NOK), Svenske Kroner (SEK) or Euros (EUR), incl. VAT (25%). Verpan pays for the shipment of your order, unless you want your item/s delivered to countries outside the options listed in the webshop. Any re-delivery due to non-collection of your parcel at a post office or parcel delivery point, or if you are not present to receive your package at the agreed time, is at your own expense.

Payment

Payment for purchases in the Webshop can be made with the following means of payment:

  • Dankort
  • VisaDankort
  • MasterCard

The amount is reserved when you place your order, but not withdrawn until the item/s is/are shipped. In the case of custom items manufactured to order, we withdraw payment when the production of your item begins. If you have ordered several items and one of the items is a back order item or subject to longer delivery time, or custom items made to order, we will not charge for this item until the item is shipped. Verpan does not impose any transaction fee. We email the final invoice immediately before delivery of the order.

Delivery

Items ordered in the Webshop are delivered to the countries that can be selected in the ordering process. If you want the item delivered to a country that does not figure in the ordering process, please contact us to find a possible solution. Depending on the actual order, the delivery is performed by a courier or shipping agent, which figures in the delivery notice you receive when the order is shipped from our warehouse.

We make every effort to deliver your order as quickly as possible. The delivery time is shown on the product page, the shopping cart and the order receipt that is sent immediately after your purchase. If your order contains products with various delivery times - for example, when ordering an in-stock item and a custom-made item or a back order item - your order will be delivered in instalments.

If any production or other delays arise in connection with delivery, this could affect the delivery time. We endeavour to contact you as quickly as possible in the event of delays.

Shipping parcels

For courier shipments, where the item is in stock, we deliver the item within 1-2 weeks after your purchase to an address or package shop, depending on your choice of delivery type.

Pallet and furniture shipments

For pallet and furniture shipments, where the item is in stock, our shipping agent will contact you prior to delivery.

It is your responsibility to ensure that you can receive the order. In other words, it is important that the items you have ordered can come through staircase doors and front doors, into your home and on to the desired room in your dwelling. You must provide information about special access conditions when placing the order.

In the case of delivery by a shipping agent, a competent recipient must always be present, who has been granted full authority by you to sign for receipt of the item. When you receive your order, you must check whether the items are correct and whether there is any visible damage. If everything is as expected, the shipping agent will ask you to sign for receipt.

If the packaging is damaged or shows any other signs of defect, on the consignment note you must sign only for receipt with reservation for any damage to the contents or refrain from receiving the item and ask the driver to return it.

If an item proves to be damaged or defective after unpacking, please call our sales support team at +45 76 58 18 82 or email them at webshop@verpan.com. They will help find a solution. On proof grounds, please contact our sales support team as quickly as possible, and no later than 5 days after receipt. However, this does not deprive you of your rights under the Danish Sale of Goods Act. See more below.

Claims

If you purchase an item and there are defects - e.g. material or in the event of manufacturing defects - the rules of the Danish Sale of Goods Act apply. You can complain about defects in the item within 24 months from the time of delivery by emailing us at webshop@verpan.com or by calling us on +45 76 58 18 82. We ask you to provide information in as much detail as possible and document what the problem is.

Provisos

We reserve the right for pricing errors, typing errors, out-of-stock items and failure in delivery on the part of our suppliers.

While all reasonable efforts have been made to indicate colours and qualities as accurately as possible, we cannot guarantee that your screen renders the colour correctly due to differences in screen resolution etc. If you have any doubts about the colour, we recommend a visit to one of our dealers instead.

Information about complaint options

You can lodge a complaint about an item bought from is to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsensvej 35, DK-2500 Valby. You can complain to the Center for Klageløsning via www.forbrug.dk.

You can also use the EU Commission's online portal for lodging a complaint. This is particularly relevant for consumers resident in another EU Member State. File your complaint here - http://ec.europa.eu/odr. When lodging a complaint, you must provide our email address - webshop@verpan.com.

Applicable law and jurisdiction

The purchase of items on verpan.com and subdomains (se./no./dk.) are subject to Danish law. Any dispute is settled by the ordinary Danish courts.

Protection of personal data

Read more about cookies and how we process your personal data in our Privacy & Cookie Policy.